ace66 Privacy Policy – How We Protect Your Data

1 Who We Are

ace66 is an online gaming and sports betting platform serving players in the Philippines. When you register an account, place a bet, make a deposit, or interact with any part of the ace66 platform, ace66 acts as the data controller responsible for your personal information.

If you have questions about how we handle your data, you can reach us at [email protected]. This address is provided as plain text only — no clickable link.

2 Data We Collect

The type of personal data we collect depends on how you interact with the platform. The main categories are:

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal data beyond what is required for identity verification.

3 How We Collect Your Data

We collect your personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — when you use the platform, our systems automatically log device information, IP address, session data, and gameplay activity through standard server logs and cookies.
• From payment processors — when you transact using GCash, Maya, or bank transfer, we receive confirmation and reference data from the relevant payment service to reconcile your account balance.
• From identity verification providers — where third-party KYC tools are used to verify your government-issued ID, we receive verification status and document metadata, not a copy of the full document stored on our systems indefinitely.

We do not purchase personal data from data brokers or external list providers.

4 How We Use Your Data

ace66 uses your personal data only for legitimate, clearly defined purposes. The main uses are:

• Account management — creating, verifying, and maintaining your player account, including OTP-based login authentication.
• Processing transactions — handling deposits and withdrawals in Philippine Peso (PHP) through your registered payment method.
• Identity and age verification — confirming that you are at least 21 years old and that the account belongs to you, as required for responsible gaming and platform integrity.
• Fraud and security monitoring — detecting unusual account activity, preventing unauthorised access, and identifying potential misuse of the platform.
• Responsible gaming — monitoring gameplay patterns to support the deposit limits, session reminders, and self-exclusion tools available in your account settings.
• Customer support — using your contact and account data to respond to enquiries and resolve disputes.
• Platform improvement — analysing aggregated, anonymised usage data to improve platform performance, game offerings, and user experience.
• Legal compliance — meeting obligations under applicable laws, including record-keeping and responding to lawful requests from relevant authorities.

ace66 does not use your personal data for automated profiling that produces legal or similarly significant effects without human review.

5 Data Sharing

ace66 does not sell your personal data. We share it only in the following limited circumstances:

• Payment processors — GCash, Maya, or Philippine bank partners receive transaction reference data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and data protection obligations.
• KYC and identity verification providers — third-party verification services receive the identity documents you submit solely for the purpose of confirming your identity and age. They are contractually restricted from using your data for any other purpose.
• IT and hosting providers — our platform infrastructure relies on third-party server and cloud services. These providers process data on our behalf and are bound by data processing agreements.
• Legal and regulatory authorities — where required by law or in response to a lawful order, ace66 may disclose account or transaction data to relevant authorities. We will notify you where legally permitted to do so.
• Fraud prevention and security partners — where account activity is flagged for investigation, limited data may be shared with fraud prevention services to protect the platform and other players.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards. We do not share your data with advertising networks or social media platforms for targeting purposes.

6 Data Retention

ace66 retains your personal data for as long as your account is active and for a reasonable period after account closure, in line with legal and operational requirements. The general retention framework is:

• Active account data — retained for the full duration your account is open, plus a standard post-closure period to cover dispute resolution and legal obligations.
• Transaction records — financial records including PHP deposit and withdrawal history are retained for the period required under applicable financial record-keeping rules.
• KYC documents — identity verification records are retained in line with anti-money laundering requirements and then securely deleted or anonymised.
• Support communications — kept for a reasonable period after resolution to support quality assurance and any follow-up enquiries.

When data is no longer required and retention obligations have been met, it is deleted or anonymised so that it can no longer be linked back to you as an individual.

7 Security Measures

ace66 applies technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and the ace66 platform.
• OTP-based authentication for account login, reducing the risk of unauthorised access even if a password is compromised.
• Access controls that limit which internal personnel can access player data, based on role and operational need.
• Monitoring systems that flag unusual login activity, large transactions, or account behaviour that falls outside normal patterns.
• Regular security reviews of platform infrastructure and data handling processes.

While we apply strong security practices, no online platform can guarantee absolute security. You also play a role in keeping your account safe — never share your OTP, keep your registered mobile number secure, and contact [email protected] immediately if you suspect your account has been accessed without your knowledge.

8 Cookies

ace66 uses cookies and similar tracking technologies to keep the platform working correctly and to understand how it is being used. The main types of cookies we use are:

• Essential cookies — required for the platform to function. These handle session management, login state, and security tokens. The platform cannot operate properly without them.
• Performance cookies — collect anonymised data about how pages are used, which helps us identify technical issues and improve platform reliability.
• Functional cookies — remember your preferences such as language settings or last-visited game category to improve your experience on return visits.

We do not use third-party advertising or tracking cookies that share your browsing behaviour with external advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

9 Your Rights

As a player using the ace66 platform from the Philippines, you have rights over your personal data. These include:

• Right to access — you can request a copy of the personal data ace66 holds about you.
• Right to correction — if your data is inaccurate or out of date, you can ask us to correct it. Some corrections may require identity re-verification.
• Right to deletion — you can request that your personal data be deleted, subject to legal retention obligations. Data required for fraud prevention or regulatory compliance may be retained even after a deletion request.
• Right to object — you can object to specific uses of your data, including any use for direct marketing communications.
• Right to restriction — in certain circumstances, you can request that we limit how your data is processed while a concern is being reviewed.
• Right to portability — you can request your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact [email protected] with your request. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

10 Minors

ace66 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that an account has been registered by or on behalf of a minor, the account will be immediately suspended and all associated data will be flagged for review and deletion in line with our data retention policy.

If you believe a minor may have accessed or registered on the platform, please contact us at [email protected] so we can investigate and take appropriate action promptly.

11 Policy Changes

ace66 may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or data handling practices. When material changes are made, registered players will be notified via the registered mobile number or through an in-platform notice before the updated policy takes effect.

The effective date shown at the top of this page reflects the date of the most recent revision. Continued use of the platform after that date constitutes acceptance of the updated policy. If you do not agree with the changes, you may request account closure before the effective date by contacting support.

12 Contact Us

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please get in touch:

• Email: [email protected]
• FAQ: Visit our FAQ page for answers to common account and data questions.
• Terms: For the full rules governing your use of the platform, see our Terms and Conditions.

We are committed to handling your data responsibly and to being transparent about how it is used. If you have a concern that has not been resolved to your satisfaction after contacting us, you may seek further guidance through the relevant data protection authority in your jurisdiction.